PENGARUH KINERJA BAURAN PEMASARAN DAN KUALITAS LAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA KONSUMEN B2B (STUDI KASUS PERTAMINA LUBRICANTS DI JAWA BARAT)

SUJARWO

Informasi Umum

Kode

20.05.133

Klasifikasi

658.8 - Marketing, Management of Distribution/Marketing, Manajemen Distribusi

Jenis

Karya Ilmiah - Thesis (S2) - Reference

Subjek

Management - Marketing - Planning

Dilihat

48 kali

Informasi Lainnya

Abstraksi

Abstract

Pertamina lubricants as the market leader of Lubricants in Indonesia has a market share of 55% in the industrial lubricants segment, industrial engine oil demand is 25% of the market share, therefore, there needs to be an analysis of factors which can certainly increase the market share of industrial engine oil. This study aims to determine the effect of the marketing mix strategy, product, price, promotion, place, and service quality on purchasing decisions B2B consumers in West Java. Data analysis methods using Structural Equation Modeling (SEM-PLS) analysis techniques that are processed using SmartPLS with a population of 700, and the number of respondents as many as 288. The results of the study show respondents' ratings of each of the marketing mix variables consisting of product, price, promotion, place, then the variable service quality and Purchase Decision are in a good category. Following the results of the analysis with the SEM-PLS method shows that each product, price, place, and service quality variables have a positive and significant effect on Purchase Decision on B2B Pertamina Lubricants Consumers in West Java. While the promotion variable does not have a significant positive effect on Purchase Decision on B2B Pertamina Lubricants Consumers in West Java. The results of the determination coefficient of 0.743 show that together Product, Price, Promotion Place, and Service Quality variables have an effect of 74.3% on the Purchase Decision.

Keywords: Marketing mix, service quality, Customer B2B, Purchase Decision