Combining Webqual 4.0, CSI, and IPA to Evaluate and Improve Website Quality: Case Study Luwu Timur Local Government - Dalam bentuk pengganti sidang - Dalam bentuk pengganti sidang - Artikel Jurnal

ANDI ACHMAD ADJIE

Informasi Umum

Kode

23.04.4068

Klasifikasi

004 - Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika, Hardware Komputer

Jenis

Karya Ilmiah - Skripsi (S1) - Reference

Subjek

Website-quality

Dilihat

181 kali

Informasi Lainnya

Abstraksi

Currently, many government websites have not achieved good quality standards and have not fully met the needs of their users, one of them is Wartalutim. Therefore, this study aims to evaluate the quality of the Wartalutim website and provide recommendations for improvements needed by users to improve the quality of local government websites. This research uses Webqual 4.0, Customer Satisfaction Index, and Importance Performance Analysis. Data were collected through user surveys and analyzed statistically. The first test results show that there is a gap between user expectations and website performance. However, after do the evaluation and improvement, there was a significant increase in user satisfaction scores of 83.26%. In addition, the IPA analysis results also show a decrease in the gap between website performance and user expectations. The attributes that are prioritized for improvement (U4, U7, I5, S2) have also improved in terms of quality and meet user expectations. These findings indicate that the evaluation of website quality and the implementation of appropriate improvement recommendations can improve website quality and user satisfaction.