In the era of a rapid business competition, the company is required to take strategic steps to compete in any condition. Thus, company’s quality of service is become indispensable. In accordance with increasing number of people who use freight forwarding service, the quality of service become a very important thing to win the competition. Quality of service plays an important role in shaping consumer satisfaction, also related to create profit for the company. Therefore, this study is intended to measure the service quality towards customer satisfaction.