Multi-Aspect Sentiment Analysis Hotel Review Using RF, SVM, and Naïve Bayes based Hybrid Classifier

I PUTU ANANDA MIARTA UTAMA

Informasi Dasar

76 kali
21.04.3233
003.3
Karya Ilmiah - Skripsi (S1) - Reference

In the hotel tourism sector, of course, it cannot be separated from the role of social media because tourists tend to share experiences about services and products offered by a hotel, such as adding pictures, reviews, and ratings which will be helpful as references for other tourists, for example on the media online TripAdvisor. However, tourists' many experiences regarding a hotel make some people feel confused in determining the right hotel to visit. Therefore, in this study, an aspect-based analysis of reviews on hotels is carried out, which will make it easier for tourists to determine the right hotel based on the best category aspects. The dataset used is the TripAdvisor Hotel Reviews dataset which is already on the Kaggle website. And has five aspects, namely Room, Location, Cleanliness, Registration, and Service. A review analysis was carried out into positive and negative categories using the Random Forest, Support Vector Machine, and Naive Bayes Hybrid Classifier-based methods to solve this problem. In this study the Hybrid Classifier method gets better accuracy than the classification using one algorithm on multi-aspect data, namely the Hybrid Classifier gets an average accuracy of 84%, Naïve Bayes gets an average accuracy of 82.4%, Random Forest gets an average accuracy of 82.2%, and Support Vector Machine get an average accuracy of 81%.

Subjek

COMPUTER SCIENCE
 

Katalog

Multi-Aspect Sentiment Analysis Hotel Review Using RF, SVM, and Naïve Bayes based Hybrid Classifier
 
 
Indonesia

Sirkulasi

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Pengarang

I PUTU ANANDA MIARTA UTAMA
Perorangan
Sri Suryani Prasetyowati, Yuliant Sibaroni
 

Penerbit

Universitas Telkom, S1 Informatika (International Class)
Bandung
2021

Koleksi

Kompetensi

 

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