The Baai Island BBM Terminal focuses on distributing fuel to the Bengkulu Province gas
stations and distributing fuel for aircraft fuel needs at the airport. Therefore they have one most
important division to process all fuel distribution, namely the SSGA (Sales Service and General
Affair) division. This division is responsible for preparing and handling inappropriate
BBM/NBBM orders from customers, monitoring the system to see customers ordering BBM,
and evaluating BBM/NBBM sales reports. However, there is a problem when acustomer
wants to order BBM, namely some SMS customers who live in the district often do not enter
the MS2 application. So, it is necessary to improve business processes with the aim of
minimizing the number of sms that does not enter the MS2 application and reducing processing
time.
With these obstacles, the researchers provided the background for making suggestions for
improving business processes with the Business Process Improvement methodology,
considering that this business process is animportant business process for FT TBBM Pulau
Baai by identifying GAP and identifying types of activities based on BPI.
The final result of this study is a proposed business process for ordering BBM through the MS2
application by applying value added, simplification, automation, eliminating bureaucracy,
reduce cycle time, eliminating duplication which results in a reduced number of activities in
business processes and involves several improvements to new process components, namely
the addition of resources. human resources, and infrastructure enhancement.
Keywords — [business process improvement, business process, value added,simplification,
automation, eliminating bureaucracy, reduce cycle time, eliminate duplication]