Proyek Akhir ini dilaksanakan di Fox Harris City Center, Bandung pada tanggal 12 Januari 2022 sampai 12 Juli 2022 yang bertujuan untuk mempelajari Standar Operasional Housekeeping department di Fox Harris City Center, Bandung. Metode yang digunakan dalam proyek akhir ini adalah metode kualitatif kualitatif dengan teknik praktek di lapangan, pengumpulan data melalui wawancara, observasi dan studi dokumentasi. Hasil yang penulis dapatkan selama penelitian adalah penulis mengetahui banyak mengenai Standar Operasional Housekeeping yang terdapat di departement ini yang sangat berpengaruh akan kelancaran operasional di Fox Harris City Center, Bandung seperti penggunaan chemical, pembersihan kamar, dan penerapan SOP lainnya.
Kata Kunci: penggunaan chemical, pembersihan kamar, penerapan SOP
ABSTRAK
This Final Project was carried out at Fox Harris City Center, Bandung on January 12, 2022 to July 12, 2022, which aims to study the Standards of Operations of the Housekeeping department at Fox Harris City Center, Bandung. The method used in this final project is a qualitative qualitative method with practical techniques in the field, collecting data through interviews, observation and documentation studies. The results that the authors get during the research are the authors know a lot about the Housekeeping Operational Standards contained in this department which greatly affect the smooth operations at Fox Harris City Center, Bandung such as the use of chemicals, room cleaning, and the application of other SOP.
Keywords: chemical use, room cleaning, SOP application