USULAN PERBAIKAN SISTEM MANAJEMEN SUMBER DAYA<br /> MANUSIA DI<br /> PT. TELKOM KANDATEL SOLO BERDASARKAN KEPUASAN<br /> KERJA KARYAWAN YANG DIUKUR DENGAN<br /> MENGGUNAKAN<br /> METODE EMPLOYEE SATISFACTION INDEX (ESI)
RYZA WHISNU WARDHANA

Informasi Umum

Kode

112980008

Klasifikasi

650 - Management and Auxiliary services, Business

Jenis

Karya Ilmiah - Skripsi (S1) - Reference

Subjek

Management, Management, Skripsi, Reference,

Dilihat

376 kali

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Abstraksi

The competition condition that has been continually increasing in telecommunication<br /> industry has forced organizations to obtain reliable human resources, based on awareness that<br /> the success of an organization to deliver the best result is by using its human resources as its<br /> main capital. PT. Telkom, as the biggest infocom service company in Indonesia, needs<br /> employees that are reliable, professional, and also loyal to the company to maintain and to<br /> increase the customer satisfaction. To manage their employees well, PT. Telkom needs to take<br /> some actions to improve the MSDM (Human Resources Management) system in their company,<br /> and one of them is by measuring the employee work satisfaction level measurement. By<br /> knowing the factors affecting the employee work satisfaction level, it will be easier to the<br /> company when making programs to improve the employee work performance.<br /> This research is conducted at PT. Telkom Kandatel Solo. In this research, variables<br /> affecting the employees work satisfaction are identified. Primary data was collected by<br /> spreading questionnaires to respondents. These questionnaires were administered by using<br /> census, i.e. the questionnaires were handed out to all employees in the company.<br /> The employee work satisfaction measurement was conducted by using Employee<br /> Satisfaction Index (ESI). Gap Analysis was used to figure the gap between importance level and<br /> employee satisfaction on a variable. While Quadrant Map Analysis was used to determine<br /> which work satisfaction variable to be prioritized for the improvement. <br /> The research result shows that in overall the employees of Telkom Kandatel Solo are<br /> satisfied to the company working aspects with the employee work satisfaction index of<br /> 72.367%. The highest satisfaction level was in Pelayanan Umum department with the ESI<br /> average of 81.179%. The result shows that the Pelayanan Umum department is better than<br /> other departments so it can be an example for the improvement. But, seen from average gap,<br /> which in overall are still negative, it means that there are still work dimension variables that<br /> have to be improved in order to meet the expectation of the employees. -

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