In the information age, the development of information and communication
technology has become the primary need of every family. One form of
communication and information technology presence is a portbale communication
tool in the form of a cellular telepone or mobile phone. With easy access to
information anyone can received and send any information quickly for anyone and
is not limited by age. With internet signals provided by several information service
providers, its countinues to grow in terms of speed and network. (Bekti, 2016)
Currently, it has become an inseparable necessity of due to the existence of an
interconnected network or the so-called internet which is one of the more practical
developments in information and communication technology and the internet, it
makes it easier for people to obtain information.This study to determine the effect
of price ans service quality on customer satisfaction in using Telkomsel internet
card packages. This study uses descriptive analysis in this study uses descriptive
quantitative analysis ans multiple linear regression. The sample in this study were
100 respondents based on the communitu experience of Telkomsel card users who
know and have implemented the use of the product to fill out the research
questionnaire. The sampling technique uses non-probability sampling with a
population who knows Telkomsel product. Based on the analysis of repondent’s
respondes ti the Customer Satisfaction variable regarding the item that received the
lowest rating, it is advisable to Telkomsel to place a strategic GraPari location so
that it is easly accessible to consumers.